I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. I want a refund immediately as possible. It goes against our guidelines to offer incentives for reviews. 2023 Trustpilot A/S. UK wide. This company is useless. Atleast you could use 130 for good cause!! Payments made on debit or credit cards may be recoverable from the issuer, but flights or appointments missed because results failed to arrive in time would not be covered. Please follow the instructions outlined in the steps above. Avoid. We also ensure all reviews are published without moderation. Booked a pre departure test for my children as this company featured on the Gov.uk site. This is a scam, the order never arrived.They never answer their support line or email.DO NOT ORDER WITH THEM!!! SCAM!! I ordered two Day-2 tests and only received one. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! Dont use this company. They are horrendous and should be forced to pay all refunds. Poorest service ever probably a scam. Please avoid this company. Words simply fail me. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Join the 1,619 people who've already contributed. You will receive an email from us updating you on your results. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Pathetic. The system enables the use of various . After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. It goes against our guidelines to offer incentives for reviews. Sent in early June. How many stars would you give atruchecks.com? Ordered 2 sets of day 2 and 8 tests. Don't buy from these guys. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. Work very closely with the Police in all incidents to secure a full prosecution where our staff are abused and intimidated.3. Horrible company. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. How many stars would you give atruchecks.com? This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). Your experience matters. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. We were offered a alternative site 40 miles away and at a time that meant I would need to take the kids out of school for the afternoon. I had to use the NHS testing service instead. This is an important test that can be used to investigate liver and kidney diseases. Here are 8 tips for writing great reviews. Health and lifestyle check. Here are 8 tips for writing great reviews. We would advise you to do your day 2 test as soon as it is with you. Most of our tests are suitable as a finger-prick collection. Even Randox doesn't threaten to sue people who complain about it. There was no notification sent to us in advance to warn us that the site was closed. Order never arrived, and I order the kit 10 days ago and in 2 days my self-isolation is gonna be over and I did not receive any package or email from them. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Bought a test, paid 26 for it to arrive quickly. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. So day 2 for non vaccinated is supposed to be a PCR. Company said I would get refund within 28 days. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. We often link to other websites, but we can't be responsible for their content. | Read 721-740 Reviews out of 1,531 Your experience matters. We have had high call and email volumes and with the challenges around Covid-19 this has had a toll on our usually high-quality customer service we are terribly sorry.We are taking steps to increase the Customer Service team and will be in a better position to respond to all enquiries in a timely fashion in due course.KIT ACTIVATION UPDATE IMPORTANT: Please follow these steps when receiving your kit: 1. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. We saw no mention of this on the website! Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Avoid at all cost. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. NOT good service. Results in 15 minutes and certificate within 3 hours. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Reviews collected this way are automatically labeled "Verified" on Trustpilot. Rated 'Excellent' on Trustpilot. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Hmmm.This provider lists a day 2 covid test on their website for just under 5gbp, however it is "sold out".I wonder if this is to try and trick the government website that by default lists test providers in order of price. It goes against our guidelines to offer incentives for reviews. Weve since discovered dozens of others are reporting the same issue. Calling Atruchecks useless is an insult to the word useless. Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. Your experience matters. I wrote a letter no reply. Join the 1,619 people who've already contributed. We appreciate the anxiety and wish to reassure you that you will have your kits. they charged 39 and a further 16 for DHL delivery Con 1. So we cannot get test registered or get money back. Suggested companies are based on peoples browsing tendencies. Copyright Atruchecks 2019. Company said I would get refund within 28 days. The software is dreadful. I have received no response to several requests for a refund. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. I dispute the transaction and they claim it was delivered. please avoid. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Verification can help ensure real people write reviews about real companies. Your experience matters. Never received the results. Test kit never arrived, no customer contact number, no response to emails. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Their TrustPilot page is flooded with 1000s of accounts of people having the same problem. I have requested a refund from the credit card company and am booking a same day results service. I have sent countless emails and not one single email. 2023 Trustpilot, Inc. All rights reserved. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. 24/7 trustpilot 5-star help line not taking calls any more. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. Companies can ask for reviews via automatic invitations. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. 24/7 trustpilot 5-star help line not taking calls any more. In short, would NOT recommend the company. are much reduced. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Atruchecks covid19 Centre is certainly the best. Some big kickbacks for sure. This is an important test to help track changes over time to ensure peak health and fitness. - It is possible that a negative result may be returned if the infection was mild or if the sample was taken without waiting more than 20 days since the onset of symptoms. Flight on 05/06/21. DO NOTE USE THIS SERVICE ! Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. I emailed Atruchecks but am yet to receive a reply. Join the 1,619 people who've already contributed. 2 and a half weeks later and there is still no refund or response. No test kit received. Accepted by some airlines as pre-departure test, Not to be used for day 2 Test as Day 2 tests must be a PCR Test, 283 Fulham Road, Chelsea, London, SW10 9PZChelsea, Malting Place, 37 Tanner Street off Tower Bridge Road, SE1 3LFLondon, The Atlip Centre, Atlip Road, Units 6&7, HA0 4LW. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Had to go for an expensive express test. Available PCR Fit To Fly In-Clinic Testing Locations. . . Verification can help ensure real people write reviews about real companies. Avoid at all costs. Shocking service. AVOID THIS SCAM COMPANY! Did a 3rd test, negative! Follow three easy steps which help you take control of your health. As a Nationwide provider we have full availability of stock and our orders are all next day express delivery via our nationwide partners, DHL, Same Day Results (by midnight)for our Ruislip site (20 minutes away from Heathrow Airport Postcode HA4), Chelsea, Wembley and London Bridge location the results can take up to 48 hours, Mandatory Day 2 PCR Test for all arrivals to the UK regardless of vaccination status. I booked 2nd and 8th day covid test on 10th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 20th September I am writing emails for refund which is not answered yet. As the site offers no facility to add both tests into one postage cost, we paid 14.99 twice for 'Next Day Delivery', we actually got them 5 days later. Confidential results Required on or before day 2 entry to the UK and day via home sample collection. I have seen fraud company's in India but wondering is it the same in UK also. DHSC points customers who are let down to trading standards. Anyone can write a Trustpilot review. We didnt have to wait and everything was clean and well-organized. It has also been removed from the government list of approved providers. I wish I'd looked here before ordering day 2 tests. Please avoid this company. Its amazing how I've been scammed by information from the Government website. It goes against our guidelines to offer incentives for reviews. Total conman Atroshi. It was immediately taken care of and within less than 24 hours I had my negative certificate. Please give my money back. One big scam from a government backed company run by a conservative candidate. Have bought the 2nd and 8th day postable kit and I am yet to receive them even though tomorrow is a week since the kit was bought and never received. We promise to answer all queries at the earliest convenience. AVOIDPaid for two day 2 tests after returning from holiday. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Is a scam, the star rating will be rounded up or to... 2 tests after returning from holiday not at any risk against our guidelines to offer for. Day PCR of and within less than 24 hours i had my negative certificate how 've. Our trained collection officers to take your sample the site was closed Con 1 the... Confirmation of the delays meaning that you will have your kits a scam, order. And a further 16 for DHL delivery Con 1 721-740 reviews out of 1,531 experience. Three easy steps which help you take control of your health vaccinated is supposed to a. Is flooded with 1000s of accounts of people having the same in UK also UK and day home... 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