His parents had purchased jewelry at Kay's for many years. AffirmLearn More Don't hesitate to place an order now. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Both gifts from my husband were purchased at this store and I had the receipt. On I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. The Vice President, Bethany Spain will make up false information not to give a refund. She was constantly in communication with me and always delivered what she promised. Shipping has always been top notch and quality too. 5. Your Jewelry Consultant is ready to talk! Grab your savings right now. Cancelled order and full refund because it was within a half hour of purchase. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. MORE+, You are offered a chance to save up to 10% OFF. Your Jewelry Consultant is ready to talk! .main-header .primary-navigation ul li.nav-link.active { Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. you can get $200 off some orders from KAY Jewelers. Purchased a Diamond ring 6 months ago & the center Diamond fell out. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. 5 Ways To Personalize Your Anniversary Gift. When will my credit card be charged for my in-store pick up? . Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. They refuse to remove the interest. There was no one in the store but workers standing around . How can we enhance your Kay experience today? You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Set a time to meet online or in-store, and we'll meet you, ready to help. Thanks again Ashley! Get questions answered and resume your conversations easily! I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Box 659728. "Kay jewelers online service is hot garbage, worst trash ever. } For payments and other help, contact Kay credit card customer support at 855-506-2499. Kay Jewelers does not sell conflict diamonds. Top of the Page, What is your policy regarding conflict diamonds? Great customer service and fast shipping.Updates on my package Thanks Kay Jewelers.. Love Kays in Thomasville Ga! It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. I am pleased with Kay Jeweler. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Kay History They worked together to approve a replacement bracelet for about the same value. They say I had 60 minutes and denied cancelation. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Call KAY Jewelers customer support team and get help with any problems. Always trust Kay Jewelers. It was a great relief to have it arrive so soon. Click Here to learn how to determine your ring size. Can I have someone other than me pick up my order? *Exchanges are not accepted at kay.com. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. You all are Rock StarsSheena. I called her desperate to find a band for my wife that was getting discontinued. HotDeals uses cookies from third-parties or affiliate networks to ), Free Lifetime Cleaning and InspectionsBring your diamond or color gemstone jewelry into any Kay Jewelers location as often as you wish for free professional cleaning and inspection. I will continue to put this review everywhere I can! Shortcut: Press 1, then press 1, the press 0 twice. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Kay Jewelers Corporate Office USA. Corporate Phone Number: 1-800-877-8169. This will surely increase the credibility of your complaint. Kay Jewelers Review | Superior Quality and Stunning Beauty We aim to provide readers with the most up-to-date information available about today's consumer products and services. Fix for a reasonable amount. when you purchase a product that is clicked through one of the outbound How can we enhance your Kay experience today? Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. My store experience at Kay Jewelers was absolutely amazing. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Even though it didn't ship yet I was told they cannot change the city state and zip code. Ill took that chain back and they swap it out for another gold chain and now Im suffering a sebaceous cyst on my right torsos. Do not buy from them. Top of the Page. Nous aidons GetHuman-jpfunnyf rsoudre leur Kay Jewelers problme de support technique partir de Dec 21, 2019. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Kay Jewelers - Just ok | Glassdoor I turned my ring into the kays store on March 9. I will pay a private jeweler to fix the earrings. That didnt help me at all. The earrings physically broke on second wear, in February. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I was told they couldn't resize them, which seemed odd for a 'jewelers'. It can take up to ten days for this service. KAY Jewelers Customer Service Phone Numbers, Emails And Other Contact Information KAY Jewelers Customer Service phone number (855) 703-4522, email, live chat, help center and other contact information are listed at HotDeals.com. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. What do I need to bring with me to the store to pick up my order? All of our rings are sized to what has been determined is an average finger size. Desired outcome: Beyond that, he took no responsibility for the monetary loss. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Grab your savings right now. Join Our Email List and Receive a Special Offer! Kay Jewelers Application Online: Jobs & Career Info I bought 2 rings from kay. Go ahead. My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Purchased a Diamond ring 6 months ago & the center Diamond fell out. This is where the fun begins! Custom designed jewelry is not returnable. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. It can help you save $200 OFF on your orders. Initial Kay Jewelers complaints should be directed to their team directly. Kay offers customers credit options to help them finance their purchases. If requested, can I have my merchandise gift wrapped at the store? This complaint was posted by a verified customer. ConsumerAffairs is not a government agency. .owl-carousel .owl-controls .owl-pagination .owl-page span { Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Excellent Service. I have no clue why there are so many negative reviews. If you select a size other than the standard ring size shown, service may be required to adjust it. I called the store and asked for a district manager and they gave me a wrong number. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Is this your company? We tell them why were there, and they start looking up our account. I will be sure to share this with everyone I know. 10 days later I have nothing. The trade-in value is the original purchase price, excluding charges such as tax and shipping. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. I ordered two pairs of earrings online. We received a bill charging us all of the incurred interest. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Most orders will arrive within 3-5 business days. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Kay Jewelers Review | Diamond Expert We were not given any insurance claim information. I will never leave my ring in bleach again. Well, every Kay policy should be the same. Kay Jewelers: My son order a ring for I and my sons gf why was it I went to pick up and the associate could not find my ring- what a mess? I also have a contract that states you will replace any damaged or missing diamond. Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. The ring came in perfect condition, no scratches or anything. The business is located in Newburgh, New York, United States. I would have remembered that. Frequently Asked Questions - Kay Lease Purchase ProgramLearn MoreApply Now When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. I have over 8 years of experience working in retail and customer service. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. If you continue It can help you save $200 OFF on your orders. MORE+, Buy now! Thank you to the entire staff of the store for exemplary customer service. We're Available. Please try again. Receive a Quote. I wish they could be bottled and distributed for anyone doing their job everywhere. Kay Jewelers P.O. So don't forget to put the discount to use. Twitter. you can get $200 off some orders from KAY Jewelers. Solitaire Engagement Rings | Kay Just trade it in for a upgrade. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice.
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