Dont think you would be the lucky one. Viagogo back on Google but up to its old tricks - Australia's leading When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. And the original face value of our tickets was nowhere to be found on the site. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. $287 for two tickets to Paw Patrol when the face value of the tickets was $29, or $58 for two. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. Viagogo Refund Policy MoneySavingExpert Forum ", In other cases, the price started off in Aussie dollars but the final charge was in Euros. If this is also unsuccessful We will not offer a refund. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. This includes reports four tickets to . You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. All sales and bids are final. Stock images:Getty, unless otherwise stated. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Contact @viagogo over social media Set up a Twitter account. 5.1 Investigations. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Your rating will help us improve the website. viagogo Reviews | Read Customer Service Reviews of www.viagogo.com 3.1 Accurate Descriptions. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Viagogo - Wikipedia The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Consumers urged to avoid viagogo | NSW Government This is so we can promote the sale of tickets and items that You list for sale. ASK FOR A REFUND FROM THE RESELLER. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! viagogo Reviews 16,114 Bad 1.3 VERIFIED COMPANY www.viagogo.com Visit this website Andras Fekete 9 reviews GB 13 hours ago I purchased a ticket on viagogo but I purchased a ticket on viagogo but they changed the currency after payment. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. (We were shopping for tickets in section 123. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. What is the viagogo complaint handling process? Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Viagogo said in a statement that it offered a high standard of. "Viagogo is committed to providing an important service to consumers that use our platform," he said. 4. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Additional information can be found in our FAQs and on the ticket details pages. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Further information can be found at Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Viagogo has the right to deny your request for a refund. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. 2.5 Tax on Seller Proceeds. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Try to get in touch with the reseller for a refund. ! Viagogo must sell StubHub's non-US business - BBC News Your IP: We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Viagogo has advised customers who cannot attend a rescheduled event. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Just another site viagogo refund australia. They may do that if you make a fraudulent claim. 198.54.123.248 use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. We will also add sales or value added tax on our fees as applicable. Checked for accuracy by our qualified fact-checkers and verifiers. Also, buyers only pay once they have been to the event and had no issues. View FAQs South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Viagogo DO NOT refund and are not contactable. If the Google listing says ad, do not click. The "on its site" disclaimer that followed was in a distinctly lighter font. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". 6.1 No Warranty. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. She was told that up to 200 people had also been turned away due to fake tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. Viagogo denies withholding refunds for gigs hit by coronavirus Here are our four CHOICE tips for safe ticket buying. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. For a list of these situations see If you dont know the location of the office processing your application, send the completed form to your. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. Frequently Asked Questions | Opera Australia "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. We take no responsibility for such issues. Customer were "lured by repeated assurances that the only tickets available at the venue are going fast". Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. The company has been the target of customer complaints, industry backlash and court action overseas. Viagogo will keep saying they already paid you but they will never show you the proof of payment. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. Elton John gig ticket scam prompts consumer warning about Viagogo after Think you've been ripped off? Claire Turnham's self-help guide for If you complete the form, you must return it to Viagogo within 10 working days to get a refund. This does not prevent us from varying these terms without reference to them. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. In imposing the penalty of $7 million, Justice Burley described the misrepresentations as seriousor very serious, and considered the conduct demonstrated a level of deliberateness. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. To request a refund: From the actions menu, select the 'Request Refund' option. Viagogo "refusing" to refund fans for gigs cancelled due to coronavirus This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Find out more about fact-checking at CHOICE. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. 2.13 Ticket Information. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Save. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Warning issued about Viagogo after claims four Wiggles tickets - 9News We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Piggyback tickets may not be sold in the same listing. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. How can Viagogo get away with charging such big fees? CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. We are an online ticket market and we must return the tickets to the original seller so they can claim a refund for their original purchase. Contact Viagogo directly - raise a complaint & request a full refund. It is headquartered in the United States and owned by StubHub Holdings. Spain, the UK and Australia. By using our Site, You agree to accept this Agreement. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. We do not control the information provided by other users which is made available through the Site. 2.12 Seller Payment. Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. We will also add sales or value added tax on our fees as applicable. Read Customer Service Reviews of www.viagogo.com - Trustpilot Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Victims of Viagogo - Facebook To share your thoughts or ask a question, visit the CHOICE Community forum. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. We often link to other websites, but we can't be responsible for their content. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Read more: ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. How do I get a refund from Viagogo? - Consumer NZ But the messaging in small letters at the very top of the screen is easy to miss. Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber After you raised a dispute did paypal stop or refund deduction from card? Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. It also failed to adequately disclose to consumers that it was not a primary ticket seller. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. 6.4 Release. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . 2.3 Username and Password. Viagogo to pay $7 million for misleading consumers | ACCC Ticket-holders to postponed events will be able. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Why use viagogo? Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. viagogo is rated "Bad" with 1.3 / 5 on Trustpilot About this app. Read more: Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. Ticket reseller Viagogo fined $7 million for misleading Australian These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. You are on a Viagogo website. The action you just performed triggered the security solution. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 6.6 No Agency. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. How do I unsubscribe from your newsletter? Petition Block Viagogo website in Australia Change.org In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We made the case to Google Australia that Viagogo is still up to its old tricks. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. We may also first deduct any amount you owe us from any amount we owe you. Stay away from them!!!! If tickets are not consecutive, then the Seller must create a separate listing. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). viagogo refund australia - bridgeloans.money "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. 6.7 Third Party Information. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS.
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