It is great to hear that you received excellent care and treatment in the Emergency Department. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. The Dudley Group NHS Foundation Trust, Download full inspection report for Russells Hall Hospital - PDF - (opens in new window), Published Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. They suggested I phoned 111. (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. Pensnett Road, Dudley, West Midlands, DY1 2HQ. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. For common health problems visit your pharmacist, GP or walk-in centre. Read about our approach to external linking. The trust has responded well to the Keogh review in 2013. At least one standard in this area was not being met when we inspected the service and 111 service advised me all the information I had given them about my symptoms etc. 18 April 2018. Can Nigeria's election result be overturned? People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. If you would like to discuss your concerns further, please contact our Patient Advice and Liaison Service (PALS) by freephone 0800 073 0510 or email dgft.pals@nhs.net who will be able to direct you. There are a number of areas of good practice in the trust, which should be encouraged. DY8 4HZ, In Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. So many thanks to All the staff on A2, best wishes take care and stay safe. 15 March 2011, In Patient Experience Team. With his familys legacy gift, this vision will become a reality, said Peace. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Requires improvement Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. They said the symptoms indicated COVID. Our hospital brings together high-tech state-of-the-art technology for improved WebRussells Hall Hospital jobs Sort by: relevance - date 19 jobs Cleaning Supervisor Mitie 2.9 Dudley DY1 11.14 an hour Full-time Responsible for a front of house catering team, We did not speak to people as part of this follow up review. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. there are some services which we cant rate, while some might be under appeal from the provider. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. I'd also like to thank the cleaning staff lady who alerted a nurse for me when I couldn't reach the emergency button because my son was in a comfortable position where was just about able to breathe. I told the receptionist who then asked if I had taken a LF test and I said I had and it was negative. These conditions related to the management of patients at risk of deterioration and the arrangements for assessing and triaging patients. All the best and take care. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. All the best with your pregnancy and take care. If you need sub-specialty input, you will then be referred to different specialties. Following streaming or triage in emergency departments (EDs), Specialists (e.g. We saw two patients whose clinical deterioration had gone unnoticed by staff, this had to be alerted to staff by the inspection team who then acted on this immediately. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. It will also help create the Benjamin Russell Endowed Chair in Geriatrics, by the University of Alabama System Board of Trustees, pending an approval process to be held by the medical director of the advanced care facility. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Russells Hall Hospital Any other browser may experience partial or no support. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. This is the major ED in the area and serves the population of Dudley and surrounding areas. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. How could this website work better for you? What's the least amount of exercise we can get away with? Such a lovely Dr and an asset to the hospital. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The firm said it had complied with the order and the safety of staff and patients was its top priority. I was treated with so much dignity and respect that I left feeling supported and cared for. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Suspended ratings are being reviewed by us and will be published soon. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. All the best and take care. Staff were really lovely. You can search by name or top speciality. We saw and were told that staff were responsive and provided people with appropriate support. Wed also like to use analytics cookies. Thank you so much to everyone that day. They tell me everything they're doing.". We specifically looked at the safety aspects of our key lines of enquiry domain on the evening of 15 March 2018 at Russells Hall Hospital. About: These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. I was looked after from the time I arrived until the time I left by very compassionate members of the team. Good In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. The improvements required by the trust were within the grasp of the trust and its leaders. The concerns are believed to relate to outsourcing firm Mitie's offices at Russells Hall Hospital, Mitie is one of the UK's biggest government outsourcers and provides pest control, cleaning, healthcare and security among other services. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. Some people told us they would like more variety. The electronic tracking system did not allow for patients to be easily located within the department. AMU operates closely with ED and admits medical patients 24 hours a day, seven days a week. We carried out an out of hours, unannounced, focussed inspection. One person we spoke with said, 'I have no complaints about this hospital. We are continuing to monitor progress against these. The BBC is not responsible for the content of external sites. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Bed & Breakfast []. The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Staff cared for patients with compassion however, patient dignity was sometimes compromised. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. 8 June 2012. I had to visit EPAC yesterday as I'm 11 weeks pregnant and had some worrying symptoms. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. 2654/1783). The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Russells Hall Hospital / Accident and emergency The service made sure staff were competent for their roles. I phoned 111 and after a series of questions, they booked me an appointment at RH A&E. We provide healthcare in hospital and the community. Our mission is simple: Being the best because, we care. Let's make care better together. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. or call us on 0845 113 0012, Response from To call the information desk from within the hospital, dial extension 7081. In 2011/12 33,000 ambulances turned up at our Emergency Department. We attended the emergency department (ED), the Immediate Medical Assessment Area (IMAA) and the A2 ward (a short stay ward). We saw that new mattresses had been purchased in the emergency assessment areas and one person told us 'It is really comfortable'. They told us that this had led to a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. Visited Children's & Adolescent Services on May 2022, Report review titled Amazing staff can't thank them all enough! We carried out an unannounced, focussed inspection starting on the morning of 08 August 2018 starting before 6am. I could not fault staff, very professional, and polite, a credit to your hospital. 2023 Russell Medical. You can register to join the FutureNHS Collaboration Platform workspacehere. We found that arrangements were in place to ensure that medicines were managed safely. Patient Experience Team. All the best and take care. We saw that a number of improvements had been made to the diet and fluids that people received. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. This condition related to the provision of specialist medical in reach and support into the emergency department. Review titled Russells Hall Hospital Replied on 16 May 2022. Acute Medicine Department - The Dudley Group NHS Foundation Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Russells Hall Hospital Accident and emergency The complaints were analysed to look at trends, for changes to be implemented. WebThe national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to Patients admitted to these wards could stay for extended periods and we saw that on some occasions their specific health and dignity need were not met because of this. In AMU, you will also be reviewed by therapy services if necessary. Who has Care Opinion told about this story? They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. Staff we spoke with did not realise this. If you need a longer stay for further treatment, you may be transferred to other appropriate wards after 48-72 hours. We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. The Russell Legacy Project will be located on the hospital campus in Alexander City. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. Published There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. the service is performing exceptionally well. Visit https://www.careopinion.org.uk The trust took immediate steps to put this right. Health Education England will join us in April 2023. 12 July 2019. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default 2023 Russell Medical. Dudley The trusts leadership team is seen as highly effective by the staff; and is recognised to be clearly in touch with the experience of patients and the work of the staff.
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