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We understand a lot of events have been cancelled due to concerns over COVID-19. First, they do not have a refund option. Airlines have been updating their policies regularly as the situation is still changing. Final payment is due 60 days prior to the tour start date. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. One-way fares to non-US destinations can require special visas. We advise you to print the on-screen confirmation. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). To confirm your travel arrangements you may be required to pay a deposit per person. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. If you want to pay separately, you will need to make multiple purchases. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. Anyone can book with us, just not everyone will be able to get access to special discount student fares. We believe that travel is essential to a modern education and that students return enlightened and inspired. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. Vote. :). No date changes are permitted outside of your tickets validity period. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. The airline will determine eligibility requirements for your companion prior to your purchase. You will need to have their legal name as it appears on their ID and their date of birth. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Failure to produce either may result in the provider refusing to honour the reservation. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. These policies and rules are binding on you, so be sure to review them before purchase. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Please understand we are working as hard as we can to help everyone. Your travel credit and expiration date can be found in My Wallet. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. All refunds will be delayed until the situation stabilises. payment or sold at an inclusive or total price: (a) transport (b) All prices are subject to availability and can be withdrawn or varied without notice. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Most airlines have issued one free change and you may be eligible to cancel for future credit. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Never miss a flight (deal) again Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. We accept most major debit and credit cards. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Regardless of the situation, we have to stick to airline policy. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. How much can I bring? Have I signed up before? Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If youd like to check what your airline is offering, you can check out the airline policies directly. If your query is not urgent, please expect a delay in receiving a response. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. All bookings are subject to the terms and conditions and limitations of liability imposed by these travel service providers. . Log in (or join) to see if you are eligible. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. The name on the credit card can be different than the name of the traveler. In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. However, ***** policy allows rescheduling of your flights until September 2023. However, some countries (Iceland, Greece, etc.) As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. period of more than twenty-four hours or include overnight accommodation. All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). You should be aware that costs could increase closer to the departure date. It is entirely at the airline's discretion to provide you with a seat on a later flight. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Airlines can deny boarding without the proper identification. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Without this, you can be denied boarding. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . All terms & conditions of fares we advertise are noted at the bottom of the ad and should assist you in finding the price you're looking for. Please confirm which airline your credit is with by visiting My Wallet. All orders are subject to acceptance by us acting on behalf of the provider. (Opt out at any time). All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Out of normal office hours you may also contact our emergency assistance department on the numbers specified in the section below titled Emergency contact. All accommodation ratings are set by the relevant provider. combination of at least two of the following components selected before All individuals departing from the United States of America must be in possession of a valid passport. www.cdc.gov. StudentUniverse empowers young adults to experience the world with discount travel. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate.